About Us

One YMCA was delighted to become the Lead Agency for the Broxbourne East Children’s Centre Group from 1st April 2018…

On 12th March Hertfordshire County Council announced that Hertfordshire based ‘One YMCA’ has been awarded the contract to deliver Children’s Centre services at Arlesdene, Greenfield and High Trees Children’s Centres from 1st April 2018. One YMCA already operates two further Children’s Centre Groups in Hertfordshire, the Ware Children’s Centre Group and the Royston and Buntingford Children’s Centre Group, in addition to Children’s Centres across the Central Bedfordshire and Bedford Borough local authority areas.

From 1st October 2018 existing Children’s Centre Services in Hertfordshire will evolve, to become ‘Family Centre’ services. From 1st October Family Centres will have a broader reach, working with children aged 0-11 years and Family Service staff will be co-located with community nursing teams to achieve more streamlined access to services for all families. In addition to becoming the Lead Agency for Broxbourne East Children’s Centres from 1st April, One YMCA will become the provider of Family Services for the ‘East Quadrant’ of Hertfordshire from 1st October 2018. This area includes 26 existing Children Centre sites in the East of the County and our contract will run for a period of 6 years.

One YMCA recognises the amazing work already undertaken in Broxbourne East by Linzi and her committed and talented team. One YMCA CEO, Guy Foxell, and Head of Children’s Centres, Serreta Pritchard, are both excited to welcome Broxbourne East staff into the organisation and work with them to deliver our common aim, to ensure that all children have the best opportunities available to them to become healthy, resilient adults who are able to contribute to their community. A number of meetings and events will take place over the coming months to support staff through the transition process.

The successful providers awarded Family Service contracts for the four Hertfordshire quadrants are required to meet and cooperate with each other in order to agree some common elements in relation to service provision. This is so that the greatest levels of service, consistency and accessibility may be achieved across the whole county. This process will begin on 1st April is likely to take several months. Therefore, detailed information in relation to services and staffing structures will be confirmed later this year when providers have reached agreement on these areas.

The new Hertfordshire Family Centre Service

From October 2018, you will start to see changes to support for children, young people and their families from pre-birth through to when a child reaches 19.  The new Hertfordshire Family Centre Service will bring Children’s Centres, Health Visiting and School Nursing to work together to provide a more joined up service.

We are very excited about the new service and wanted to let all our families know what is happening.

What is the new service?  please click here for our information leaflet

Satisfaction Guaranteed

Results from the most recent Parent Satisfaction Survey 2017 – (Oct-Dec’17):

95% agreed or strongly agreed that the children’s centre has a good range of activities.

88% agreed or strongly agreed that the children’s centre has supported them to feel more confident as a parent/carer.

81% agreed or strongly agreed that they felt that the children’s centre had given them opportunities to suggest improvements to services on offer and get involved.

67% agreed or strongly agreed that the children’s centre had helped their family to lead a healthier lifestyle.

99% felt that the children’s centre staff made their family feel welcome and comfortable.

94% agreed or strongly agreed that the children’s centre are able to answer my questions with knowledge and expertise.

99% felt satisfied or very satisfied with the services and support that they had accessed at this children’s centre.

Thank you to everyone who took time to complete the survey – your responses and comments help us enormously to continue to review what services are required and supports us to think about other ways we can go about providing these.